FAQS
HOW LONG DOES THE CUSTOM DESIGN PROCESS TAKE?
The length of the custom design process depends on the complexity of the design and how many revisions are required.
In general, it usually takes around 6 - 7Â weeks for a custom signet ring to be crafted, finished, engraved and ready to ship. Â Â That said, we realize that sometimes clients may require items sooner. Â We always do our best to work within deadlines however since covid certain constraints are out of our control.
In general, it usually takes around 6 - 7Â weeks for a custom signet ring to be crafted, finished, engraved and ready to ship. Â Â That said, we realize that sometimes clients may require items sooner. Â We always do our best to work within deadlines however since covid certain constraints are out of our control.
HOW LONG SHOULD A SIGNET RING LAST?
When worn everyday the life of a signet ring will depend on the metal used and the type of wear it gets.
Most signet rings will last a lifetime. For the higher carat gold which is softer and has less hardening alloys in the metal, the life of the ring may be reduced. Some people manage to keep their rings their entire life, others need to replace them as they have been lost or significantly scratched. If the ring becomes too small or too large it can be resized for a minimal fee.
HOW IS THE JEWELLERY DELIVERED TO ME?
Delivery within Australia is FREE.
Signet Circle uses Australia Post Express Post Platinum. Next day delivery with signature required on delivery.
Extra Cover is available up to $5,000 for a fee.
All signet rings are received in a leather ring box with our Certificate of Authenticity.
You can request the tracking number and track the progress of your Express Post Platinum satchel online.
You can request the tracking number and track the progress of your Express Post Platinum satchel online.
Signet Circle will never post an Express Post Platinum satchel for delivery on a Monday.
Please note: Tracking events are limited for rural and remote areas.
Please note: Tracking events are limited for rural and remote areas.
All overseas deliveries are made using Australia Post International Package.
There is a flat $45.00 AU charge which includes tracking and insurance to most countries.
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DO I NEED AN APPOINTMENT TO TALK TO YOU ABOUT MY DESIGN IDEA?
As we do not have a shop front it is best to contact us via telephone or email first.
Most of the design discussion takes place this way.
We shall make suggestions based on what you have told us you would like. Some of these suggestions will be sent to you via drawing mock ups and/or images of something else similar.
Once you are happy with the general concept we will provide you with either a CAD image or drawing of what you can expect to receive.
We shall make suggestions based on what you have told us you would like. Some of these suggestions will be sent to you via drawing mock ups and/or images of something else similar.
Once you are happy with the general concept we will provide you with either a CAD image or drawing of what you can expect to receive.
 I'D LIKE TO DESIGN A FAMILY CREST SIGNET RING, WHAT SORT OF A BUDGET DO I NEED?
The price of our pieces depends primarily on the characteristics of the materials, the type and weight of the precious metal(s), and the complexity of the design or engraving. If stones are used then it depends on the gemstone, cut and colour etc.
Custom 9k gold Signet Circle family crest signet rings start at around $1,800.00
WHAT IS YOUR RETURN POLICY?
Customer satisfaction is an essential requisite of our business. We proudly stand behind the design and quality of our jewellery, and will make every reasonable effort to ensure our clients are completely satisfied.
Due to their nature, custom and special orders can not be cancelled or returned, however we will work with each client individually as it is our goal to maintain an excellent relationship with every customer.